When people are given the ability and responsibility to make decisions that influence their work with minimal interference and second guessing from others, they get empowered for instanced Powered By The People empower People to put their minds to work. They’re making decisions that have an impact on their area of the business.
They are accountable for their acts. They work without the small bureaucratic annoyances that detract from the value of their work and waste time. They add value to the organization by adhering to quality and service ideals. They look for opportunities to bring a difference. Here some of their specification:
- Why Is Empowerment So Important?
Most businesses require knowledge workers, who are men and women whose primary asset is their capacity to think and act on what they know. To solve problems and respond to opportunities, computer programmers, systems analysts, accountants, lawyers, managers, sales teams, and even factory workers must apply their best judgment.
- How to Make Empowerment Work
Build on the six primary desires of individuals (these are listed above.) Consider these items to be the foundation for all empowerment projects. Take into account the following:
Clear vision and direction are essential. Corporate executives must understand why they desire to be empowered.
- What do you hope to get out of it?
- How would empowerment look in this situation?
- What level of commitment do you have to making empowerment a reality?
- Is empowerment a must-have or something that would be wonderful to have?
- Examine the actions of corporations
- Policies: What is rewarded is carried out. When something is penalized, it is avoided. Performance reviews and merit increases, for example, are examples of corporate rules and procedures that show people what is actually important to top management. People will safeguard their own self-interests if they are told to collaborate but their performance reports push them against each other in a forced rating ranking. Interdepartmental cooperation will suffer if you encourage cross-functional coordination but only recognize work completed within a department in performance appraisals.
- Unwritten Regulations: These rules specify how the game is to be played. People come to understand that unwritten regulations are just as significant as stated policies. A management, for example, may instruct employees to always tell him or the truth, but then punish the messenger who delivers bad news.
Final thoughts
Powered By The People’s customer service is legendary because it promotes and expects employees to make decisions that benefit consumers. To demonstrate this argument, a local Nordstrom store provides new employees with a one-page employee handbook. It says to always use your best judgment.
